Frequently Asked Questions

This Agreement was last modified on 14 May 2019

How do I place an order?

There are several ways to place an order: Online at, by email at, or by calling us at (966) 2669-3886

What are my payment options?

Terms of payment are Net 30 days with established credit. We welcome new accounts with an approved credit application. when you place your initial order. (International customers, please contact your local dealer).
We accept Visa®, MasterCard®, American Express®, and Discover® credit cards; procurement cards; checks; or money orders. Credit card charges are submitted at time of shipment.
If you are paying by credit card, you may do so by entering that information through our secure web site or you may call (966) 2669-3886 It is not our company policy to accept credit card numbers via email or fax.

Do you have a minimum order?

We appreciate all orders, so YASWAS has no minimum order requirement. Occasionally, a supplier may require a minimum and you will be advised of this at the time of your order.

Do you charge sales tax?

We will charge the tax that is required by your state and local municipality. If you are tax exempt, we must have a valid tax exemption certificate on file. Please fax your certificate to (966) 2669-3886 or e-mail it to

Can I pickup my order?

For Will Call orders, call us 2 to 4 hours prior to desired pickup. Our Will Call is open 8:00 am – 4:30 pm for customer pickup.

If I place an order today, when will it ship out?

If the item(s) is in stock and the order is placed before 1:30 pm Central Time, the order will ship out that same day. Orders placed after 1:30 pm will ship out the next day. If the item is out of stock, an expected ship date will be given.

What are your shipping terms?

If a shipping method is not specified, we will determine the most expedient and efficient means of shipment. Appropriate charges (such as freight and insurance), provided by the various carriers used by YASWAS, will be added to your invoice. These charges are determined (at time of shipment) by product plus packaging weight, overall package dimensions, as well as any other special shipping requirements, such as HAZMAT materials. Your final shipping costs may differ. YASWAS will not be liable for any claim, loss, or damage caused in whole or in part due to delay in or failure to make delivery when such delay or failure is directly or indirectly caused by act of God; strike or other labor difficulty; transportation problems; inability or delay in obtaining necessary labor, material or products from usual sources; material shortages; accident; act of any civil or military authority; act of war; or act of purchaser; or by the occurrence of any other contingency beyond YASWAS’s reasonable control. In such event, the date of delivery or time for completion shall be postponed by such length of time as may be reasonably necessary to compensate for the delay.

How do I return a product?

YASWAS places the highest priority on customer satisfaction and believes that our products are of the highest quality on the market. If you are not happy with your purchase for any reason, please let us know how we can make it right. We’ll do whatever it takes to fix the problem. All we ask is that you request a Return Authorization at (966) 2669-3886 or Please note that there may be some restrictions on certain products such as custom or special order items, expired, refrigerated, radioactive or DEA regulated materials, open liquids, chemicals or reagents.

What happens if a product I order is damaged in shipment?

If you receive a damaged product, please contact our Returns Specialists at (966) 2669-3886 or

Do you have a re-stocking or return fee?

Product returned more than 30 days after shipping are subject to a restocking fee. Some larger items, chemicals and hazmat items may be subject to restocking fees.

What information can I get when I contact your Application Specialists?

Our Application Specialists can assist you with product selection and recommendation, troubleshooting and technical assistance, manuals and documentation, custom and unique product sourcing, complete application solutions and much more!

How do I manage my account/change default settings?

Once you register online you can manage your default settings for your Contact & Sign-in, Addresses, Communication Preferences, Lists, My Docs, etc. in My Account. You must be logged in to access most settings.

How do I look up past orders?

If you are registered, you can look up past orders by entering your order reference number and EITHER your billing zip/postal code, PO number, OR account number. If you are registered you can see all past orders. Go to track order.